Frequently Asked Questions
What is iChef?
iChef is a unique "meal kit" concept, built around incredible cooking experiences. Our philosophy is based on the French phrase "mise en place" - an approach commonly used in professional kitchens which involves organizing and preparing the ingredients that will be required for a dish. You will receive a box of pre-measured, labelled ingredients along with easy to follow step-by-step instructions on putting together a truly gourmet dish in your home kitchen. We take away the hassles of planning, shopping, measuring and delivering so that you can make cooking fast, fun and easy.
Will I like the concept?
We sure hope so! You see everything that goes into the dish, and you get to discover recipes and ingredients you didn’t know you loved. From re-imagined classic comfort food to cross-cultural fusions and traditional classics from other countries, you’ll find new favourites every time you cook with us. In the unlikely event that you don’t like a particular recipe or are not completely satisfied with the iChef experience, simply email us at firstname.lastname@example.org and we guarantee to make it right, or we’ll give you a refund or a credit, whichever you prefer.
Are the meals healthy?
Most definitely! While we do not claim to be a diet or calorie-restrictive service, cooking with fresh ingredients is definitely better than relying on frozen meals or greasy take out. And since we send you the ingredients separately, you have complete control over any changes or substitutions you may desire.
What if some ingredients are missing in my box?
Since we procure the ingredients as fresh as possible, there will be times when an occasional ingredient may be out of stock. In such situations, we will either offer a substitute that closely resembles the original ingredient or offer a 10% credit towards a future order. And if you are still not satisfied with the experience, we will refund the entire amount.
How long will the ingredients stay fresh?
Your ingredients arrive in a custom-made, food-grade, and recyclable box with reusable ice gel packs that will keep the contents fresh. As long as the ingredients are put into a refrigerator upon taking delivery, the ingredients will remain fresh for between 2 to 4 days, except meats which require to be consumed within 2 days.
What if I’m not home at the time of my delivery?
At the time of placing your order, you will be asked an alternate place to leave your order (e.g., your neighbours or the watchman). We will also make every possible attempt to contact you at least an hour prior to your actual delivery, so you can ensure someone is at home to receive your order.
How long do the meals take to prepare?
Meals can typically be prepared under an hour from start to finish. If you are a seasoned cook, it could be as less as 30-40 minutes.
How much does delivery cost?
Delivery is FREE subject to a minimum order size.
What kitchen equipment do you assume I have at home?
All you need are standard pots, pans, and in some instances, a blender or a food processor.
Can I send iChef as a gift?
Absolutely! Just input a different shipping address where you would like the box to be delivered and we will send it to the intended recipient.