Terms and Conditions

Please read the following Terms & Conditions and Disclaimer carefully before using this website (Our "Site").

We ask that you abide by the terms and conditions that follow, along with any other terms and conditions that may appear on the Site from time-to-time (collectively, the "Conditions"). Your use of the Site constitutes your agreement with the Conditions that follow and we reserve the right to revise these Conditions at any time. You agree to check this section periodically to be aware of any changes and your continued use of the Site shall be considered your agreement to any modified Conditions. If you do not agree to these Conditions, please do not use the Site.

This Agreement (the "Agreement") is an agreement between you and Arya Packaging Pvt Ltd ("iChef") that states the terms and conditions under which you may use the Site and receive our service, which includes processing and delivery of product orders (“iChef Service”). Your use of the iChef Service and the Site constitutes your agreement to the terms and conditions set forth below. If you do not agree with all of the terms and conditions, do not use the Site or the iChef Service.

If you have any questions about this Agreement or the Site please access our Frequently Asked Questions or call our Customer Service team at +91 22 26418199.

iChef Service

Price and Availability. At iChef we believe in offering our customers the best product at the best price. We receive fresh products every day to assure you the highest quality. Although our goal is to fulfill 100% of each order, given the perishable nature of our products, from time to time products may be unavailable due to market conditions beyond our control or to quality that is below our standards. At times when we have an item that's very similar to the item you ordered, we may make a substitution. If you're not happy with the replacement, please email us at customerservice@ichef.in

Please note: We reserve the right to limit your order or the quantity of a particular product that you may order.

Delivery of Products. iChef uses ice gel packs and thermocol packs to maintain the quality and integrity of your products. To maintain the integrity of products after delivery, we recommend that you immediately refrigerate or freeze perishable items. Ultimately, you as the consumer are the ultimate decision-maker of freshness.

To receive delivery, you must live in a residential apartment or home, or receive permission from employer or business owner to receive shipments from a business address. You may elect an alternate receiver located within or near your building or home to accept your delivery. This alternate receiver may accept your goods when you are not present at the time for delivery and shall accept the goods under all of the same terms and conditions that would apply had you accepted the delivery yourself. Anyone at the delivery address who receives the delivery is conclusively presumed to be authorized to receive the delivery. If you and your alternate receiver are not present, we will use commercially reasonable efforts to contact you.

If something is missing from your order, please call our Customer Service team at +91 22 26418199 or email us at customerservice@ichef.in

In the case of inclement weather or unforeseen delivery complications, it may be necessary to make adjustments to our delivery schedule, which will cause us to suspend certain delivery dates and times. If there will be a significant delay, a customer service representative may call or e-mail you to let you know the status of your delivery time. We will deliver your order as quickly as possible when the conditions permit. If your designated delivery location (i.e., street, avenue) or day is inaccessible, rendering us unable to make the delivery, we will contact you to determine the best alternate location and/or date.

Credit Card Payment. Your credit/debit card will be charged for your order immediately upon checkout. iChef will not process orders that attempt to use an incorrect, expired, or over-the-limit credit card. We will make our best efforts to contact you if this occurs. However, in the event such an order is processed, iChef reserves the right to collect funds for any uncollected transactions owed to it. iChef may charge a fee of INR 75/- per order should a payment made via credit card be declined resulting in the need for alternate payment or exception processing. If you fail to pay any fees or charges when due or if a redelivery fee or restocking fee is imposed, iChef may charge such amount directly to the credit card identified in your Customer Account Information and iChef may suspend or terminate your access to the iChef Service. You shall be responsible and liable for any fees, including lawyer fees and collection costs, that iChef may incur in its efforts to collect any unpaid balances from you. Your right to use the iChef Service is subject to limits established by iChef and/or by your credit card issuer.

License and Proprietary Rights

Copyright and Ownership. All Site content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, iChef. Consent is granted to view, electronically copy, and print in hard copy portions of this Site for the sole purpose of placing an order with iChef for your use. Any other use of materials on this Site, including modification, distribution, or reproduction for purposes other than those noted above, without the prior written permission of iChef is strictly prohibited. You acknowledge that iChef and/or third-party content providers remain the owners of such material and that you do not acquire any of those ownership rights by downloading copyrighted material. iChef reserves the right to revoke this authorization at any time, and any use shall be discontinued immediately on written notice from iChef.

Access to the iChef Service

Access. You will provide all equipment and services and be responsible for all data, telephone and other charges necessary to access the iChef Service and the Site. You agree to comply with all laws applicable to your activities on the iChef Site and with the terms of this Agreement. You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder.

You acknowledge that from time to time the iChef Service or this Site may be inaccessible or inoperable for any reason, including, without limitation: (i) equipment malfunctions; (ii) periodic maintenance procedures or repairs which iChef may undertake from time to time; or (iii) causes beyond the control of iChef or which are not reasonably foreseeable by iChef.

ID Number and Passwords. Access to the iChef Service is accomplished through the use of a registered email address and a password that you choose upon registration. You are solely responsible for any authorized or unauthorized access to your account by any person. You agree to bear all responsibility of the upkeep and maintenance of an accurate and active email address for access to the iChef site and receipt of transactional or marketing email communication. You agree to bear all responsibility for the confidentiality of your password and all use or charges incurred from use of the iChef Service with your password. You agree to notify iChef promptly of any unauthorized use of your password and you will remain liable for any use of the iChef Service until you notify iChef.

Your Account. You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your account and password to access the iChef Service. You agree and accept responsibility for keeping all your account information current, including address, payment information, telephone number, e-mail address, and, if applicable, alternate receiver for your order. You can update your information on our Web site or contact our Customer Service department. Please do not send credit card or other payment information via email. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to iChef, and accept responsibility for all activities that occur under your account or password and for restricting access to your computer. You will comply with all laws applicable to your activities on the Site and with this Agreement.

Corrections. If you would like to update or correct information previously provided to us, please send an e-mail with your new information to customerservice@ichef.in, or you may update your account information yourself by going to the iChef Site. Please do not send credit card or other payment information via email.

Warranty Disclaimer; Limitation of Liability; Indemnification

YOU EXPRESSLY AGREE THAT USE OF THE iChef SERVICE, THE SITE, AND THE INTERNET IS ENTIRELY AT YOUR OWN RISK. THE iChef SERVICE, THE SITE, AND ITS CONTENTS ARE PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, iChef DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE iChef SERVICE, THE SITE, OR ITS CONTENTS OR WITH RESPECT TO ANY INFORMATION, SERVICES, AND PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE iChef SERVICE; iChef DOES NOT ADOPT ANY REPRESENTATION OR WARRANTY OF ANY MANUFACTURER OR MERCHANT OF ANY SUCH INFORMATION, SERVICE, OR PRODUCTS. iChef MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND AS TO THE AVAILABILITY, ACCURACY, OR CONTENT OF ANY INFORMATION, SERVICES, OR PRODUCTS OBTAINED THROUGH THE SITE OR THE iChef SERVICES. iChef DOES NOT WARRANT THAT THE FUNCTIONS PROVIDED BY THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

NEITHER iChef NOR ANY OF ITS DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, REPRESENTATIVES, THIRD-PARTY INFORMATION PROVIDERS, MERCHANTS, OR LICENSORS (COLLECTIVELY, " iChef PARTIES") SHALL BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; OR LOSS OR DAMAGE TO PROPERTY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR THE INABILITY TO USE, THE SITE, THE iChef SERVICE, OR THE INTERNET. iChef'S LIABILITY SHALL BE LIMITED TO PROVIDING YOU WITH A REFUND AS PER ITS REFUND & CANCELLATION POLICY FOR ANY PRODUCT THAT IS RETURNED OR ORDER CANCELLED. YOUR SOLE AND EXCLUSIVE REMEDY HEREUNDER SHALL BE FOR YOU TO DISCONTINUE YOUR USE OF THE iChef SERVICE AND TO TERMINATE THIS AGREEMENT. iChef RESERVES THE RIGHT TO LIMIT YOUR ORDER OR THE QUANTITY OF A SPECIFIC PRODUCT YOU MAY ORDER.

Refund & Cancellation Policy

All of our products and services are backed by a freshness and quality guarantee. If you are dissatisfied for any reason, we're here to help. Just call us at +91-22-26418199 or contact us via e-mail at customerservice@ichef.in.

All refund requests will be intiated within 7 days of receving the request and will be resolved within the earliest possible timeframe. iChef may require photo documentation of the product with which you are dissatisfied before we issue credit or a refund.

Any cancellations would require a 24 hour notice form the customer to cancel the order.

Miscellaneous

Termination. This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. iChef may suspend or terminate this Agreement or the iChef Service or remove or disable access to any portion of the iChef Service at any time for any reason with or without notice to you. You may terminate this Agreement and your iChef Service at any time for any reason by delivering notice in the manner provided below, which termination will be effective the day notice is received or such later date specified in the notice. iChef reserves the right to collect fees and charges incurred before you cancel your iChef Service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancelation.

Notices. iChef may give notice to you of any change or any other communication related to this Agreement through a general posting on the iChef Site, by electronic mail, or by conventional mail to your address contained in the profile. You may give notice to iChef by telephone at +91 22 26418199 or by email to customerservice@ichef.in Entire Agreement. This Agreement and the Privacy Policy referred to herein represent your entire agreement with iChef regarding the use of the iChef Service and the iChef Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you, iChef, and iChef Parties. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. This Agreement shall be governed by the laws of India without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with iChef or relating in any way to your use of the iChef Service or the iChef Site resides in the regulatory courts of India and you further expressly consent and agree to personal jurisdiction by the regulatory courts in India in connection with any such dispute, including any claim involving iChef Parties.

Third-Party Beneficiaries. The provisions of this Agreement are for the benefit of iChef Parties, and each shall have the right to assert and enforce the provisions directly on their own behalf. This Agreement and all obligations and restrictions placed upon you or your permitted users by this Agreement shall survive termination of this Agreement and your iChef Service.

Promotional Emails. As a registered iChef user, you agree to receive promotional emails from iChef. These promotional emails may include but are not limited to: weekly menus, promotional offers, membership information, or affiliate offers.

Amendment. iChef may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective for orders placed after posting and seven days after they are initially posted on our Site for orders already placed. By using this Site after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Agreement to which you are bound.

iChef Reward Points (iChef Pot)

To avail of reward points under the "iChefPot", a user needs to be a registered customer who has created an account through the "Sign In" tab on the website – ichef.in

Shop & Earn: Registered customers will earn points equivalent to 5% of their order amount (rounded off to Rs.25/-) for orders above Rs. 500/- for every Rs.500/- order increments. The below table shows the points earned at different order amounts:

Order Amount (Rs.)

iChef Pot Points (Rs.)

500/- to 999/-

25

1,000/- to 1,499/-

50

1,500/- to 1,999/-

75

2,000/- to 2,499/-

100

2,500/- to 2999/-

125

3,000/- and above

150

Refer & Earn: Registered customers will earn 300 points for every successful referral. A successful referral is defined as a completed order placed by a new registered customer who was referred by an existing registered customer of iChef. For purposes of tracking and to get the referral credit, the new customer must sign up using the same email address that was provided by the existing customer on the referral form

Arya Packaging Pvt Ltd ("iChef") Reserves the right to change the terms, conditions and the reward points to be awarded at their discretion.

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